Incident response platform for SOC teams and MSSPs UTC --:--:--A Response Bridge product
Sentendra

Incident response for SOC teams and MSSPs

Every alert ends somewhere. Make it a closed case.

Sentendra is where an alert becomes a case, the evidence attaches itself, and your team works it to a finish, with the record kept.

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Case 1842Open

Possible credential dump on DC-01

Customer
Northwind
Severity
High
Source
Elastic SIEM
  1. Alert. Credential dumping tool executed on DC-01.
  2. Merged. Two duplicate alerts folded in by hostname and rule.
  3. Observables. Host DC-01, user svc_backup, SHA-256 9f2c…e41a.
  4. VirusTotal. 41 of 72 engines flag the hash.
  5. AI. True positive, confidence 0.92, mapped to T1003.001.
  6. Playbook. isolate-host ran through n8n after analyst approval.
  7. Closed. Contained. Report sent to the customer.
Illustrative caseMTTR 38 min
Ingest
Elastic SIEM, CrowdStrike Falcon, custom HTTP sources and webhooks
AI
Tenant-isolated by default. Off on Community unless you bring your own key.
Isolation
Enforced in the database with Postgres FORCE ROW LEVEL SECURITY

The queue

A dozen alerts at 2 a.m. is usually three incidents.

Deduplication, auto-merge by hostname and rule name, and per-customer exclusion rules clear the repeats and the known noise before anyone looks. What reaches the queue arrives as a case, with the evidence already on it.

Incoming alerts12
  1. 02:14:07Credential dumping tool executedDC-01
  2. 02:14:08Credential dumping tool executedDC-01
  3. 02:14:09Credential dumping tool executedDC-01
  4. 02:16:30Backup job touched LSASSBKP-02
  5. 02:19:44Encoded PowerShell commandWS-114
  6. 02:19:45Encoded PowerShell commandWS-114
  7. 02:20:02Outbound connection to rare domainWS-114
  8. 02:31:10Backup job touched LSASSBKP-02
  9. 02:40:51New service installedSRV-07
  10. 02:40:52New service installedSRV-07
  11. 02:44:18Vulnerability scanner sweepSCN-01
  12. 02:44:19Vulnerability scanner sweepSCN-01

  1. Case 1842 · High

    Possible credential dump on DC-01

    3 alerts merged. Host, hash and account attached.

  2. Case 1843 · Medium

    Encoded PowerShell with a rare outbound domain on WS-114

    3 alerts merged. Domain sent to VirusTotal.

  3. Case 1844 · Medium

    Unexpected service install on SRV-07

    2 alerts merged. Assigned to on-call.

4 alerts matched exclusion rules: the backup job and the scanner.

Illustrative queue. Hosts and rule names are examples.

The lifecycle

Five stages, one record.

Every stage writes to the same case, so the timeline you hand over at the end is the one your team actually worked.

  1. 01

    Ingest

    Elastic, CrowdStrike, custom HTTP or webhooks. Normalised to ECS, hostname resolved per customer, 30+ observable types pulled from the raw event.

  2. 02

    Triage

    An 11-operator rule builder classifies, assigns and suppresses noise per customer. Duplicates merge inside a window you set.

  3. 03

    Enrich

    VirusTotal, sandbox detonation, and AI classification with confidence scores and cited evidence, grounded in your own runbooks.

  4. 04

    Respond

    Tasks, SLAs and templates. n8n playbooks for containment and ticketing. Chat, calls and email threads inside the case.

  5. 05

    Measure

    MTTR and MTTD with breach tracking, customer-branded PDF reports, and an append-only audit log you can export.

Walk through a full case

Who runs it

For the team on shift, and the provider running ten of them.

In-house SOC teams

Replace the spreadsheet-and-Slack-channel workflow with a real case workbench: attack-chain timelines, observable enrichment, AI-assisted classification, per-case email threading, SLA tracking, and a chat channel inside every case.

MSSPs and MDR providers

One Sentendra tenant, unlimited customers underneath. Each customer gets its own Elasticsearch or CrowdStrike connection, branded reports, hostname field mapping, exclusion rules and SLA policy. Analysts switch customer context in one click.

Regulated industries

Tenant-isolated AI by default. SAML/OIDC SSO, 2FA and append-only audit logs, plus a dedicated single-tenant deployment in the region you choose on Enterprise, for SOC 2, GDPR and HIPAA-aligned environments.

Your data

AI that stays inside the boundary.

Most AI-assisted SOC tools send alerts, hostnames and usernames to a public model as soon as you log in. Sentendra doesn't do that without a decision from you.

  • CommunityAI is off. Nothing leaves for analysis. Bring your own OpenAI or Anthropic key if you want it.
  • SOC & MSSPA Sentendra-hosted model on dedicated GPU infrastructure. Alert content stays inside Sentendra.
  • EnterpriseA dedicated isolated model, or a single-tenant deployment in the region you choose.

How isolation works

Your Sentendra tenant
AlertsCasesObservables
Hosted modelSOC, MSSP & Enterprise · runs inside the boundary
Postgres · FORCE ROW LEVEL SECURITY
Only with your own key, only if you turn it on
OpenAI · AnthropicOptional · your account, your DPA
Community ships with AI off. Nothing leaves for analysis.

Works with

Keep the tools that already detect.

  • Elastic SIEMIngest
  • CrowdStrike FalconIngest
  • Custom HTTP and webhooksIngest
  • VirusTotalEnrich
  • Sandbox detonationEnrich
  • NIST CVE feedEnrich
  • Tenant-isolated OllamaAI
  • OpenAI, AnthropicAI, your key
  • n8nAutomate
  • IMAP / SMTPEmail
  • Slack, Teams, Discord, TelegramNotify
  • Jira, ServiceNow, PagerDutyVia webhooks
  • SAML 2.0 / OIDCIdentity
  • API keysAccess
  • MinIO / S3Storage
  • Kibana deep linksInvestigate

Every integration, in detail

Bring one real alert. We'll walk it to a closed case.

See Sentendra running on your own alerts in a 30-minute demo.

Request a demo See pricing