Privacy Policy
How Sentendra collects, uses and protects information about you and the data you bring to the platform.
Last updated: February 2026
1. Introduction
Sentendra (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered incident response platform, our website, and related services (collectively, the “Services”).
2. Information We Collect
We may collect the following types of information:
- Account and contact information: Name, email address, organization, and other details you provide when signing up or contacting us.
- Usage data: How you use the platform, including logs, case and alert data processed through the Services, and feature usage.
- Technical data: IP address, browser type, device information, and similar technical identifiers when you access our website or platform.
- Security and incident data: Data you input into Sentendra for incident response, including alerts, cases, observables, and related workflow data. This data is processed within your Sentendra tenant; Enterprise customers can elect a dedicated single-tenant deployment in the region of their choice.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Sentendra platform and support.
- Authenticate users and manage accounts.
- Respond to your requests and communicate with you.
- Analyze usage to improve our Services and security.
- Comply with legal obligations and enforce our terms.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only:
- With service providers who assist us in operating our business (under strict confidentiality and data processing terms).
- When required by law, court order, or government request.
- To protect our rights, privacy, safety, or property, or that of our users.
5. Data Retention and Security
We retain your information only as long as necessary to provide the Services and fulfill the purposes described in this policy. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. Enterprise customers on a dedicated single-tenant deployment have the security and retention obligations specified in their Data Processing Agreement (DPA).
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, or to data portability. To exercise these rights, contact us at the email address provided on our website or in your account settings.
7. Cookies and Tracking
Our website may use cookies and similar technologies to improve your experience, analyze traffic, and manage preferences. You can control cookie settings through your browser.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.
9. Contact Us
For questions about this Privacy Policy or our data practices, contact us at [email protected] or through our Contact page.